About Giffgaff
Giffgaff, is a mobile virtual network operator (MVNO) that runs on the O2 network. It’s best known for its low cost SIM-only deals that include a generous allowance of minutes and data with unlimited texts for a minimum monthly top-up.
Giffgaff aims to keep things simple and affordable, while offering flexible plans that mean you’re not tied in to a deal that no longer meets your needs.
One of giffgaff’s key differentiators from other networks is that involves its own users in its sales, marketing and customer service operations, thus keeping costs down and in turn passing back the savings to you: the customer.
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Giffgaff Advantages
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1.9p per minute for calls back home
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5 pounds of free credit when new user registers and activates!
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4G network signal is very good, fast network speeds
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No need to prepare multi-country cell phone cards when traveling in Europe, roaming traffic packages can be opened in 39 countries in Europe.
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No monthly fee, recharge by yourself when you run out of calls, don’t worry about being deducted by the cell phone company (which often happens in the UK).
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Flexible choice of packages, reasonable prices, a variety of data is very clear, and GIFFGAFF calls between free!
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Free roaming traffic in many European countries.
Coverage
Giffgaff is an MVNO, which stands for mobile virtual network operator. This means it doesn’t own its own network, but uses one provided by a larger mobile network operator.
In this case, it uses O2’s network, which offers 99% population coverage across the UK.
Speeds
Giffgaff’s service is based on O2’s network, which has an average 4G connection speed of 17.1Mbps and 5G speeds between 110-140Mbps.
This is according to a network speed survey conducted by OpenSignal (September 2021).
Roaming
Giffgaff offers inclusive roaming in 37 destinations in the EU and beyond.
Customer Service
In keeping with its strapline: ‘the mobile network run by you’ giffgaff’s customer service is operated by its support team agents as well as its own customers, dubbed members, who answer your queries and help you out when you’re stuck. Anyone can sign up to be a member. And for their efforts, they’ll be rewarded with giffgaff points, not to mention the satisfaction of helping others.
Giffgaff claims that its team of members allow you can get help at any time, day or night, unlike big mobile networks’ call centres that are only open between certain times. And it should mean there’s no need to wait in long call centre queues either.
Whilst giffgaff has this community of members, there are also agents on hand to help with questions related to your account.
Tariffs
giffgaff’s flexible, no-contract plans are called goodybags and offer a generous mix of data, minutes and texts. They also include free giffgaff-to-giffgaff calls and texts.
You’re free to change or cancel your plan anytime, so you can choose a different goodybag should your needs change.
There are 12 plans available, starting at £6 per month. The most popular plans include:
- £8 p/m for 3GB data, unlimited minutes, unlimited texts
- £10 p/m for 12GB data, unlimited minutes, unlimited texts
- £12 p/m for 20GB data, unlimited minutes, unlimited texts
- £15 p/m for 25GB data, unlimited minutes, unlimited texts
If you choose to set your plan to recur for at least 3 months, you can get even more for your money with golden goodybag plans, which include:
- £10 p/m for 15GB data, unlimited minutes, unlimited texts
- £15 p/m for 30GB data, unlimited minutes, unlimited texts
- £20 p/m for 100GB data, unlimited minutes, unlimited texts
- £35 p/m for unlimited data, unlimited minutes, unlimited texts
FAQs
Are O2 and giffgaff the same company?
Giffgaff is owned by O2 and it uses O2’s network to deliver extensive coverage and fast speeds. However, it operates separately from O2 and gives its customers different offers, plans and perks.
Does giffgaff provide good customer service?
To keep its prices low, giffgaff doesn’t have a customer service department as such. Instead, it has some support team agents but it mainly encourages its customers to provide help to other people on the network in exchange for giffgaff points.
Is there a specified activation period for an unactivated cell phone card?
Unactivated cards are valid for a long time and can be activated at any time! Generally, it is recommended to activate the card half a year before going abroad, after activation, you can use it, no monthly fee, no roaming, and receive free SMS worldwide!
Will the activated giffgaff card be charged before I go abroad? How to use the activated card?
Activated giffgaff cell phone card will not incur any charges if you don’t make calls, receive calls, send SMS (SMS is free of charge), or use traffic to surf the internet in your country! The activated card can only be used the day before you go abroad, use the balance of the card to buy a package on the official website, and then plug in the card in the UK to use traffic and calls.
Why do I need to buy a package the day before I go abroad?
The package of the giffgaff card is only available in the UK and most of the European Union, and the validity period is 30 days; you can open the package one day before you go abroad, otherwise you will waste the validity time of the package.
How can I top up my phone bill?
- Use a credit card that can pay pounds sterling
- Use a bank card applied for in the UK
- Buy giffgaff recharge vouchers in UK supermarkets
- PayPal recharge
How can I check my phone bill and subscription status?
Official website http://www.giffgaff.com or giffgaff app, log in your account number and password to check in real time.
Is giffgaff signal good?
Giffgaff is a wholly-owned subsidiary of O2, the largest operator in the UK, and uses O2’s network, so there is no need to worry about the signal.
Are giffgaff rates high?
Compared with other cell phone cards, giffgaff’s tariffs are very transparent and cost-effective. In the case of not exceeding the package cost consists of two parts 1 package cost (all packages include local wireless calls in the United Kingdom) 2 call back to the cost (0.02 pounds a minute)
Can I continue to use giffgaff when I return home from my studies?
When you return from your studies, please do not throw away your giffgaff cell phone card, you can still use it at home. It can be used to maintain your important information in the UK, such as your UK bank card, Face Book, Gmail and so on! Domestic use of no monthly fee, no roaming charges, and receive SMS free of charge, security conditions every three months to send a text message, brush a brush consumption, maintenance costs are very low in about 10 yuan rmb per year!
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